Shipping policy

At Palsona Jewelry, we strive to provide you with a seamless and dependable shipping experience. This Shipping Policy outlines how we handle order processing, shipping, and delivery of your purchases from our website [www.palsona.in] (the “Site”).

1. Shipping Methods

We offer multiple shipping options to meet your needs. Available methods will be displayed during checkout. Shipping costs and estimated delivery times depend on the shipping method selected, destination, and product availability.

2. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays. Once processed, your order will be shipped based on the selected shipping option. If any unexpected delays occur, we will notify you as soon as possible.

3. Shipping Fees

Shipping charges are calculated at checkout based on your location, package weight and size, and shipping method. Occasionally, we may offer free shipping promotions on orders above a certain value—these offers will be clearly communicated during checkout.

4. Delivery Times

Estimated delivery times vary based on destination and shipping method:

  • Domestic (India): Typically delivered within 3–7 business days.

  • International: Delivery may take 7–15 business days, depending on customs and destination country.

Please note that delivery timelines are estimates and may be affected by external factors such as weather conditions, courier service delays, or customs clearance.

5. Tracking Your Order

Once your order ships, you will receive a confirmation email containing a tracking number and link. You can use this to track your package until it reaches you.

6. Shipping Restrictions

We currently offer shipping across India and to select international destinations, including the USA. Certain products may be restricted from shipping to specific regions due to local laws or regulations. We will notify you if such limitations affect your order.

7. Delivery Issues and Delays

While we work with trusted carriers to ensure timely delivery, Palsona Jewelry is not responsible for delays caused by third parties or customs clearance. If your package is delayed, please first check with the carrier using your tracking number. For lost or damaged packages, contact us at hello@palsona.in for support.

8. Address Accuracy

To avoid delivery issues, please double-check that your shipping address is complete and accurate at checkout. We are not responsible for delays or losses caused by incorrect address information. If you notice an error after placing your order, contact us immediately and we will do our best to correct it before shipping.

9. International Shipping and Customs

For international orders:

  • Customs duties, taxes, or other charges may apply and are the customer’s responsibility. These are not included in the product or shipping price.

  • Customs processing varies by country. Delays related to customs are beyond our control.

10. Return Shipping

If an item needs to be returned, the return shipping cost is typically the customer’s responsibility unless the item is defective or sent in error. Please see our Return & Refund Policy for complete return guidelines.

11. Contact Us

For shipping questions, assistance with your order, or any concerns, reach out to us:

Palsona Jewelry
Email: hello@palsona.in
Address: B-1 Mohanbadi Surajpole gate Jaipur-302003
Trade Name: Palsona Jewelry