Shipping policy

At Palsona, operated under the trade name AR FASHION, we are committed to providing a clear, reliable, and convenient shipping experience for orders placed through www.palsona.in.

This Shipping Policy explains our order processing, dispatch, delivery, tracking, and shipping procedures for customers across India. Please review this policy carefully before placing your order.

1. Shipping Coverage

We currently deliver orders within India only.

Orders can be delivered to serviceable PIN codes across India, subject to the availability and serviceability of our courier partners.

We do not currently offer international shipping.

2. Free Shipping Across India

We offer Free Standard Shipping on all orders across India.

3. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and serviceable locations.

If any COD-related charge applies to an order, it will be clearly displayed at checkout before the order is confirmed.

4. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation.

Business days exclude Sundays and public holidays.

Orders placed on Sundays or public holidays will generally begin processing on the next working day.

Processing may include order verification, product preparation, personalization where applicable, quality checks, packaging, and handover to the courier partner.

During festive seasons, sale periods, unusually high order volumes, or circumstances beyond our reasonable control, order processing may occasionally take slightly longer.

5. Estimated Delivery Time

Once an order has been processed and dispatched, the estimated delivery time is generally 5–8 business days.

Actual delivery times may vary depending on the customer's location, PIN code, courier serviceability, public holidays, weather conditions, regional restrictions, or other circumstances beyond our direct control.

The delivery timeframe mentioned above is an estimate and should not be considered a guaranteed delivery date.

6. Order Dispatch

Once your order has completed processing, it will be handed over to a suitable courier partner for delivery.

The courier partner used for an order may vary depending on the delivery location, shipment type, and serviceability.

7. Correct Shipping Address

Customers are responsible for providing complete and accurate shipping information while placing an order.

Please ensure that the following details are entered correctly:

• Full name
• Complete house, flat, or building address
• Street or locality details
• City
• State
• Correct PIN code
• Active mobile number

If you notice an error in your shipping details after placing an order, please contact us as soon as possible.

We will make reasonable efforts to correct the information before dispatch. However, address changes cannot be guaranteed once the order has already been shipped.

8. Delivery Attempts

Our courier partners may contact you through the mobile number provided at checkout in order to complete the delivery.

Customers are requested to keep their registered phone number active and respond to delivery-related calls or messages where required.

If delivery cannot be completed because of customer unavailability, an incomplete or incorrect address, refusal to accept the shipment, or another customer-related reason, the parcel may be returned to us.

9. Personalized and Customized Orders

Some Palsona products may require personalization or customization before dispatch.

Customized products may require additional preparation time depending on the nature of the personalization requested.

Any product-specific processing or customization information, where applicable, should be displayed on the relevant product page or communicated during the ordering process.

10. Order Cancellation Before Dispatch

Cancellation requests are accepted only within 6 hours of placing the order.

Since orders are processed quickly, cancellation requests made after this time may not be accepted, especially if the order has already been processed, packed, or dispatched.

Cancellation requests may only be accepted if the order has not already been processed, personalized, packed, or dispatched.

11. Contact & Business Information

For questions regarding shipping, tracking, delivery, or an existing order, please contact us using the details below: